We have a 30-day return policy on eligible items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be general merchandise in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Certain types of items cannot be returned or refunded. This includes all custom order products (such as, but not limited to, custom stage suits, posing suits, and trunks). Please get in touch if you have questions or concerns about your specific item.
We will however, accept returns for exchange of products that were damaged in transit. We will require pictures of the packing that shows the damage. Alterations may be possible if they do not damage the integrity or design of the product.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We DO NOT provide refunds for Rental Suits. When a suit is rented it is reserved and therefore cannot be rented to anyone else for that time frame and therefore will not be refunded, even if the suit is no longer needed/used.